3CX Phone System Perpetual 16 SC Pro Edition include 1 year Maintenance.

Technical data

Key 3CX Call Center Features:

• Advanced Real time Queue Statistics
  • Monitor queue status
  • Review the number of callers in a queue
• Log agents in and out of queues
• Advanced Agent Statistics
  • Time an agent logged in/out of the queue
  • Review the number of answered/unanswered calls
  • Average and longest wait time and more
  • Wallboards
• Call Back Feature
  • Allow your customers to hang up and retain their position in the queue
  • The customer is called back when an agent becomes available
  • Call back notification emails are sent to the supervisor
• Additional Queue Strategies
  • Round Robin
  • Longest Waiting
  • Least Talk Time
  • Fewest Answered
  • Hunt By Threes – Random
  • Hunt By Threes – Prioritized
• SLA Alerts
  • Supervisors and managers can be notified when callers have to wait beyond a configurable amount of time
  • Events are logged in order to meet customer service requirements
  • SLA notification emails are sent to the supervisor
• Listen in
  • Supervisors can screen calls by listening in without the agent and caller knowing about it
• Listen and Whisper
  • The supervisor may need to relate some important information to the agent without the customer hearing
• Barge in
  • The supervisor can enter the call and assist the agent and customer

All the above features make it possible for your business to dramatically increase its employees productivity and boost sales at an affordable price.

No Install Necessary!

The 3CX Call Center module comes as a license key upgrade to 3CX Phone System. Simply reactivate your 3CX Phone System and bring to life call centre features.

3CX Phone System for Windows requires the following:

• Windows 7(Pro or Ultimate), Windows 8, Windows Server 2003 SP2, Windows Server 2008, Windows Server 2008 R2 and Windows Server 2012

• Port 5060 (SIP), 5080 – 5089 (Bridge connections), 5090 (Tunnel - Optional) and ports 9000 –9049 (audio) – Calls are performed on these ports. You might need to configure your firewall to allow and route connections to these ports accordingly.

• Ports 4515, 4516, 5000, 5100, 5480 - 5489, 7000 – 7499, 32000 – 32999, 40000 – 40999 are used by the 3CX Phone System processes. There should be no other application listening on these ports

• .NET Framework version 4 or higher

• Minimum: Core2Duo processor and 1 Gigabyte Memory

• Internet Explorer 8 and higher, Firefox 3.6 and higher or Google Chrome

• If using a VoIP provider or remote extensions, you will need a fixed IP. DynDNS and similar configurations are not supported!

More information on system requirements including benchmark tests can be found at

http://www.3cx.com/blog/docs/3cx-system-requirements/ and

http://www.3cx.com/blog/news/3cx-phone-system-for-large-enterprises/

• If you are planning to use 3CX Phone System in a multi-tenant system, you need to upgrade the machine specifications accordingly, depending on the number of tenants that will be hosted on each machine. You should avoid having more than 20 3CX Phone Systems running in a multi-tenant environment.

A Windows desktop or Windows server OS: Windows 7/8, Windows 10, Windows Server 2008 R2 with SP1, 2012 R2, 2016 R2) IPv4/IPv6 Windows firewall

This document assumes that the Windows OS is already deployed and administrators of PortSIP PBX are allocated the administrator permission to Windows.

Hardware and Software Dependencies

OS Supported by PortSIP PBX includes:

Linux Server:

CentOS 7 or higher, 64bit; gcc/g++ 6.4 or higher

Ubuntu 16.04.4 or higher, 64bit; gcc/g++ 6.4 or higher

Debian 9.0 or higher, 64bit; gcc/g++ 6.4 or higher

Windows Desktop:

Windows 7, 8 and 10, 64-bit

Windows Server:

Windows 2008 R2 SP1, 2012 R2, 2016 R2, 64-bit

Important: The OS must be up to date.

Cloud and Virtualization Environment Supported

To build high-availability communication solution to help clients reduce cost and improve communication performance, PortSIP PBX commits support on cloud services and have confirmed availability on following cloud and virtualization environment:

• VMware ESX 5.X and above.
• Linux HyperV
• Microsoft HyperV 2008 R2 and above
• Amazon AWS
• UCloud
• Alibaba Cloud
• Linode
• Digital Ocean
• Godaddy VPS and Cloud
• Tencent Cloud

System performance depends on following key factors:

• Maximum simultaneous calls needed for PBX
• Maximum online users needed for PBX
• Recordings for calls
• Record audio only or both of audio, video
• Maximum online users for audio/video conferences on PBX
• Maximum IVR (Virtual Receptionist) on PBX
• Maximum Call Queues on PBX
• Maximum Ring Groups on PBX

Depending on the key features listed above, PortSIP PBX is able to run on PCs and servers with various CPSs ranging from Intel i3 CPU to Inter Xeon

Other Requirements

• Latest Firefox, Google Chrome or Internet Explorer
• Microsoft .NET Framework version 4.5 or higher
• Knowledge of Linux and Linux Internet administration
• Knowledge of Windows and Windows Internet administration
• A constant internet connection to service.portsip.com on port 6881.
• A constant internet connection to stun.portsip.com and stun1.portsip.com on port 3478.
• A constant internet connection to stun4.l.google.com on port 3478.

PortSIP PBX Features